A good idea may sit in a bad workflow: five tools for one task, or manual...

https://donovansbrilliantblog.inkharbory.com/posts/how-do-i-pitch-a-workflow-product-idea-to-an-agency-owner

A good idea may sit in a bad workflow: five tools for one task, or manual chasing to get one job done. Ask the people doing the work what eats time