One negative review or viral comment can stall your sales and chip away at your...

https://www.smallbusinesscoach.org/how-business-owners-should-respond-to-harmful-content-online/

One negative review or viral comment can stall your sales and chip away at your hard-earned reputation. It’s easy to react emotionally, but escalation rarely helps your bottom line. You need a strategy that protects your brand and restores consumer trust