Preventing voice AI hallucinations is crucial in customer service to avoid...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/voice-bot-gave-the-wrong-refund-policy-even-though-the-page-existed-how

Preventing voice AI hallucinations is crucial in customer service to avoid confusion and errors. This post explores how identifier readback—like confirming order number B3172—and risk-tiered verification can catch mistakes before they escalate