Voice AI can give wrong answers when it mishears or misunderstands what you...

https://star-wiki.win/index.php/Caller_Corrected_the_Bot_Twice:_Should_It_Escalate%3F

Voice AI can give wrong answers when it mishears or misunderstands what you say. One way to catch errors before they frustrate users is by implementing a readback of order IDs, so customers hear what the system heard and can correct it