Voice AI can sometimes give wrong info, causing confusion in customer service....

https://www.bookmarkzoo.win/voice-ai-in-customer-service-can-sometimes-give-wrong-info-hallucinations-that

Voice AI can sometimes give wrong info, causing confusion in customer service. This post explains how reading back customer IDs (like confirming B3172, not B3712) and using risk-tiered verification help catch errors early