When harmful content hits your business, don’t panic or fire off a defensive...

https://wiki-saloon.win/index.php/How_to_Handle_Harmful_Online_Content_Without_Burning_Your_Own_House_Down

When harmful content hits your business, don’t panic or fire off a defensive reply. Ignoring it is risky because it leads to silent lost sales as potential customers get scared off by unaddressed negativity